Rental Policies

1. Rental Terms:

Booking and Deposit: To reserve our services for your event, an initial deposit of 50% is required. Your event date will be secured upon receipt of this deposit.

Cancellation and Refund: You may cancel your reservation and receive a full refund if done so at least 7 calendar days before your event. The remaining balance must be paid 48 hours before the event. If you cancel within 7 days of the event, your 50% deposit is non-refundable.

Suitable Area: You must provide a suitable area for our rental equipment. If no suitable area is available or there is a risk of damage to our equipment, we reserve the right to cancel the reservation, issuing a partial refund or credit for a later date (up to 1 year from the event date).

Outdoor Events: For outdoor events, you must have an alternate location ready for inclement weather. Failure to provide an alternate location may result in the reservation’s cancellation, with a partial refund or credit as mentioned above.

Usage Time: All bookings have an allotted time of usage until 8:00 P.M. If you wish to extend usage beyond this time, an additional charge of $30 per hour applies.

Payment Methods: We accept debit and credit cards, Visa, MasterCard, and Discover Cards, and American Express Cards.

2. Equipment Use:

Our rental equipment, including soft play areas, ball pits, and bounce houses, are to be used only for their appropriate purposes.

Soft play areas are designated for ages 0-7, while ball pits and bounce houses are suitable for all ages.

Weight limits will be communicated to you prior to installation. No shoes, food, candy, gum, drinks, face paint, or sharp objects are allowed on the rental equipment.

3. Safety and Liability:

Every child must be supervised by an adult.

A waiver of Liability will be provided to the client at the moment of booking the reservation.

4. Delivery and Set-Up:

A delivery and set-up fee is calculated based on the distance from our starting point (zip code 34744): $1.50 per mile up to 50 miles, and $1.85 per mile for distances exceeding 50 miles.

48 hours before the event we will be reaching out to you to confirm the address, delivery, and set up time.

We require at least 1 hour for set-up and 1 hour for equipment breakdown.

It’s the client’s responsibility to clear the designated setup area and ensure accessibility.

For events in event halls, confirm setup and pickup times with the property owner.

We reserve the right to delay setup if the invoice balance is unpaid.

5. Maintenance and Cleaning:

All equipment is thoroughly cleaned and disinfected with hospital-grade disinfectant and sterilizers before installation.

6. Damage and Additional Charges:

Equipment is inspected for damage with the client before the event and documented.

Clients are responsible for any damages during the event.

Repair, restoration, or replacement costs for damaged equipment are charged to the client. We reserve the right to inspect and assess our equipment up to 48 hours after the event.

Invoices for repairs/replacement will be charged to the client’s card on file.

7. Customer Responsibilities:

Customers are responsible for supervising children, adhering to safety rules, and following our policies.

8. Policy Changes:

We reserve the right to modify our policies and will inform customers of any changes.

9. Legal Compliance:

All our policies and agreements are governed by the State of Florida